Change Management

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Manage change as if your future depends on it.
The future is certainly unclear, but appears to be one of economic unpredictability, global instability, technology advances, and intense competition. This means that change is not only to be expected, it can not be avoided.  Many boards have appointed CEO's and other leaders with the explicit mandate to navigate their organizations through change.  We can help you to traverse those changes ahead.
Managing change today is not optional but is a requirement if an organization is to continue to thrive.  It requires leaders who have a mindset of transformation and who can communicate a compelling vision.  Our Change Management practice helps leaders to actively lead change efforts, to align the organization and to bring about real change in their organizations. 
Excellent Change Management programs outperform.
Getting a major change right is challenging. Having a partner with an effective approach that ensures buy-in and commitment is key to achieving your ROI. A study by Google showed that organizations with excellent change management programs out performed those with none/poor change management programs by 30 percentage points.​
% ROI Achieved in First Year From Change Programs *
At the end of the day, it's all about the people.
No matter the type of change initiative, it will be up to your people to successfully implement it.  Change is only possible if your leaders and Associates are on board, so make sure changes are approached in terms of the employee. If you are implementing a new software system — plan your project through the lens of user adoption rather than focusing on the technology.
What is your Change Management challenge?
We help clients who are facing large-scale change in the following major categories:
  • Large-scale business transformation, reorganization,
        and restructuring
  • ERP and other major software implementations
  • Mergers, acquisitions, and integration

How We Help

We work with you each step of the way to ensure success.
  • We understand what it takes to plan and execute a complex change initiative effectively 
  • We facilitate strong leadership from the top
  • We help you clearly communicate 
  • We help you build commitment and support 
  • We help you to build change management capability in your leaders
Senior Leader involvement provides direction and accountability.
  • We facilitate kick-off sessions with key stakeholders to align leaders and to create the vision for the change 
  • We assess communications needs and work with your team to develop a high level approach to accelerated, two-way communications
Robust Change Plan and project management ensure smooth execution. 
  • The success of a change management initiative starts with the creation of a well-designed Change Plan
  • We assist you in creating a Change Management PM structure that is simple and effective  
Compelling communications connect and engage Associates. 
  • We work with your team to craft communications from the top that will keep associates informed and engaged. 
  • We provide rapid real-time two-way communications that significantly reduce resistance and reduce overall project time
Meaningful associate participation creates involvement and reduces resistance.
  • Associate participation ensures buy-in and commitment
  • We help you create mechanisms for effective associate involvement 
  • We help you to keep your Associates engaged throughout the process
  • Adoption of the change by your Associates is the critical success factor!
Flawless execution and beyond ensures sustainability.
  • We create risk mitigation and contingency plans to cover all scenarios
  • We create pre-and-post go-live support mechanisms
  • We monitor progress of the implementation
Training and guidance build your internal capability.
  • We transfer knowledge and build change management skills into your management team
  • We provide them with the training and tools they need to manage change
  • We mentor and guide them throughout the process so they see the whole picture
  • We work with them as full-fledged partners so they learn how to actually manage change
Proven methodology to ensure your change is successful. 
  • We follow a methodology  based on Prosci / ADKAR and Kotter models
  • This approach has proven to be straight-forward and successful in a variety of industries
  • It resonates with senior leaders, focuses on the business, and ensures Associate commitment
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Planning a large change but not sure where to start?  Give us a call and we can figure it out with you.  

< ERP Implementation
< Reorganization
< Restructuring
< Business Transformation
< Outsourcing
< New product introductions
< Business Process Improvement
< Digital transformation
<  Building internal Change Management capability
of all change programs fail to achieve their business goals.**
"I want to thank you for the great work you did in helping us to manage all the difficult people issues associated with shutting down a plant.  Because of the support you provided the whole shutdown went very smoothly with no HR issues."
VP, Supply Chain -- consumer packaged goods
"Your consultants were very successful in getting our Senior Team involved in the project.  Their direct involvement and leadership made a big difference. The project management support kept the project on track.."
CFO, international mining corporation



















* "The value of Change Management"  Google

** McKinsey and Company study